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Review Sentiment Analysis

Out of the analyzed 160 reviews for Shikhar Travels:

Total Positive Reviews: 113 (70.6%)

Total Negative Reviews: 47 (29.4%)

Ratio of Positive to Negative Reviews: 70.6% Positive to 29.4% Negative

Common Themes in Positive Feedback:

• Professional and responsive communication from the team.
• Experienced and friendly guides, particularly in mountaineering expeditions.
• High-quality food and accommodations during trips.
• Efficient organization and attention to detail throughout the journeys.
• Trustworthiness and reliability, with many recommending the agency to others.

Common Themes in Negative Feedback:

• Concerns about mismanagement during mountaineering expeditions, particularly regarding safety and preparedness.
• Instances of insufficient communication and support from guides in challenging situations.
• Several reviews highlighted issues with food and accommodation during expeditions.
• A few reviews expressed disappointment in the company's response to refund requests or service complaints.

While there are notable negative experiences, they represent a smaller portion of the overall feedback, with most reviews reflecting positively on Shikhar Travels.

Specific Aspects of Service Relevant to Mountaineering:

Many climbers praised the knowledgeable and supportive guides, particularly during expeditions to peaks like Mt. Nun and Kang Yatse II. Reviewers highlighted the quality of food provided at base camps and the safety measures taken by the sherpas. However, some critiques noted that logistical support and communication during challenging climbs could be improved, indicating variability in the experience based on specific expeditions.

Overall Sentiment:

Overall, the sentiment towards Shikhar Travels is predominantly positive, particularly for their mountaineering services. The majority of climbers reported satisfactory experiences, with strong recommendations for future travelers. Nevertheless, the negative reviews concerning mismanagement and safety issues should be acknowledged for potential clients seeking expedition services.

All reviews of Shikhar Travels